Shipping Policy – Effective Date: December 31, 2024
At TrendHato, we are committed to ensuring that your order reaches you as quickly and securely as possible. Our Shipping Policy outlines the terms and conditions regarding shipping for products purchased through our website, trendhato.net.
1. Shipping Methods and Costs
We offer a range of shipping options to accommodate your needs. The available shipping methods will be displayed at checkout based on your shipping address and the weight of your order.
- Standard Shipping: Typically delivered within 5-7 business days (within the U.S.), depending on your location.
- Expedited Shipping: Typically delivered within 2-3 business days, at an additional cost.
- International Shipping: Available to select countries. International shipping times and fees vary depending on the destination.
Shipping fees will be calculated and displayed during the checkout process before you complete your purchase. The exact cost will depend on the shipping method selected and the delivery address.
2. Order Processing Time
- All orders are typically processed within 1-3 business days after payment has been confirmed. Orders are processed Monday through Friday, excluding holidays.
- If an item is out of stock or there is any delay in processing, you will be notified by email or phone as soon as possible.
3. Shipping Locations
We currently ship to the United States and select international locations. If we do not offer shipping to your location, please contact us at info@trendhato.net to inquire about potential shipping options.
4. Tracking Your Order
Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier’s website where you can monitor your order’s status. Please allow up to 24-48 hours for the tracking information to update.
5. Shipping Delays
- Shipping times are estimated, and while we strive to deliver your order on time, TrendHato is not responsible for any delays caused by the carrier, weather, or unforeseen circumstances.
- If there is a significant delay in shipping, please reach out to our customer service team for assistance at info@trendhato.net or (540) 710-0478.
6. Lost or Damaged Packages
- TrendHato is not responsible for lost or damaged packages once they have been shipped. However, we are committed to working with the carrier to resolve any shipping issues.
- If you receive a damaged item or if your package is lost in transit, please contact us within 7 days of receiving the order so that we can assist you with a resolution.
7. Shipping Restrictions
- Certain items may have shipping restrictions due to size, weight, or hazardous material regulations. These restrictions will be noted on the product page.
- P.O. Boxes: We do not ship to P.O. Box addresses for large items, but we do offer shipping to P.O. Boxes for smaller orders.
8. International Shipping
- For international orders, all applicable customs duties, taxes, and import fees are the responsibility of the customer. Please check with your local customs office for more information regarding these fees.
- International shipping times can vary based on the destination, customs processing, and other factors.
9. Changes to Shipping Address
- If you need to change your shipping address, please contact us as soon as possible before the order is shipped. Once the package has been shipped, we cannot change the delivery address.
- TrendHato is not responsible for any delays or lost packages due to an incorrect address provided during checkout.
10. Customer Service
If you have any questions regarding shipping, or if you need assistance tracking your order, please feel free to contact our customer service team:
TrendHato
10016 Moorgate Ave #106, Spotsylvania, Virginia
Email: info@trendhato.net
Phone: (540) 710-0478
By placing an order with TrendHato, you agree to the terms outlined in this Shipping Policy. We are dedicated to providing you with a smooth and efficient shipping experience, and we appreciate your business!