Refund and Returns Policy – Effective Date: December 31, 2024

At TrendHato, we are committed to ensuring our customers are completely satisfied with their purchase. If you’re not entirely happy with your purchase, we offer a clear and fair Refund and Returns Policy to help resolve any issues.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of purchase.
  • The product must be in its original condition (unused, unopened, and undamaged) and in the original packaging, if applicable.
  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Customized or personalized products.
  • Opened software or digital downloads.
  • Items marked as final sale or clearance items.
  • Gift cards.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@trendhato.net or (540) 710-0478 within 30 days of receiving your order.
  2. Provide your order number and details about the item you wish to return.
  3. Our customer service team will provide you with a return authorization and the return shipping address.

4. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrectly shipped.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.

5. Refund Process

Once we receive and inspect the returned item:

  • Refunds will be processed to the original payment method.
  • Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange. You will need to return the original item and place a new order for the replacement.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 7 days of receipt). We will assist you in arranging for a replacement or full refund, depending on your preference.

8. Restocking Fees

In some cases, a restocking fee of up to 15% may be applied to returned items that are no longer in new condition (e.g., opened or used items).

9. Contact Us

For any questions or issues related to returns or refunds, feel free to reach out to us:

TrendHato
10016 Moorgate Ave #106, Spotsylvania, Virginia
Email: info@trendhato.net
Phone: (540) 710-0478

By purchasing from TrendHato, you agree to the terms outlined in this Refund and Returns Policy. We aim to provide you with the best shopping experience and are here to support you through every step of the process.